Frequently Asked Questions

What happens on my first day?

When you attend the Centre for the first time, you must present yourself at reception to ensure your name is registered. A receptionist will then confirm the your room and teacher.


You are expected to bow to the teacher and address all teachers and receptionists by Miss or Sir. Prior to your first lesson, you must familiarise themselves with the “Behavioural Expectations” guidelines.


Ngo & Sons (Year 6 – 12): You need bring a 128 page A4 book for class work.


NSPC (Year 2 – 5): The Centre will provide all writing materials (i.e. booklets, papers, etc). You will need to bring your own writing equipment (e.g. pencils, pens, erasers). An exercise book is also recommended for further note taking or working out space if required.


How do I complete my homework?

Ngo & Sons (Year 6 – 12): Homework is to be completed on separate paper to be handed in. All handouts will be provided to the student and no textbooks are necessary.


NSPC (Year 2 – 5):

For Maths students are expected to complete all parts of Section B and beyond. However, General Ability and some questions/sections (e.g. Section C) may be ‘optional’. For further information, please discuss with your child’s class teacher(s)


For English, students will begin their booklet in class and are then required to complete the booklet for homework. Sections included are Spelling/Vocabulary, Grammar & Punctuation, Reading & Comprehension and/or Writing. Teachers may also set alternative homework, so students are required to note the different arrangements prescribed in class.


Can I get a refund if I miss a class?

Ngo & Sons (Year 6 – 12): Deductions for absences will be allowed for a maximum of two weeks for every ten-week term.

NSPC (Year 2 – 5): No refunds or credits will be issued for absences. Planned holiday trips that are expected to be longer than 2 weeks will be given special consideration provided an itinerary with the student’s name can be presented to reception.

More Questions?

Send us an email

Call Us

Fairfield Campus

(02) 8730 8470

0432 213 763

Parramatta Campus

(02) 8677 7044

0432 213 763

Hurstville

0404 324 815

NSPC

0401 419 709

Are there any assessments?

Ngo & Sons (Year 6 – 12): All students from Years 7 to 10 will be given an assessment task in the form of a thirty-minute class exam upon completion of most mathematics topics. The duration of each topic varies and as such we are unable to provide a specific timetable of when exams are due to be conducted. Students will approximately, on average, be expected to have an exam once every six weeks.


In June of the Year 9 course all students will be required to sit a one-hour mathematics exam to gain entry in our Accelerated Program. This Accelerated Course will only be available to a select few. Selection criteria will include performance in this June exam as well as the student’s homework marks throughout the year.


In June of the Year 10 course all students must sit a one-hour mathematics exam in order for us to determine which class to allocate students to for the Year 11 course, as they will be re-assessed. Students’ performances in homework will also be used as criteria to finalise their allocated Year 11 class. These results will also be used as selection criteria for entry into 2, 3 or 4 unit mathematics classes.


Senior students, Years 11 and 12, will be required to sit exams after selected topics to monitor their progress. Results of these exams will be used as feedback for students to assist them in deciding whether they are suitable for their chosen mathematics course or not. Due to our extensive syllabus and the limited time we have with our senior students, exam topics will be chosen at the teacher’s discretion.


NSPC (Year 2 – 5): Students in our Core (GEM) Programs will be required to complete mid-term and end of term assessments. In our specialised training classes (OC and Selective Training Programs), students will complete assessments on a weekly basis.


Is there revision before each exam?

Ngo & Sons (Year 6 – 12): Students will be given class time to prepare for the end-topic exam. Teachers will revise theory and questions relating to the topic to be assessed at least one week prior to the date of the exam. These pre-exam class lessons are only available for students from years 7-10. Due to time constrictions, seniors will sit an exam immediately after completing a topic and will not be offered preparation lessons before assessments.


NSPC (Year 2 – 5): At the end of each topic revision questions will be provided for previous topics.


How are the marks allocated for all exams?

Ngo & Sons (Year 6 – 12): Marks will be deducted for poor working out even if students get the correct answer. Students must show structure and coherent working out to obtain full marks. We place strict emphasis on the importance of working out to assist each student’s ability to understand more complicated mathematics questions in senior years. We believe it is those students with well-structured working out who are able to comprehend and solve the more sophisticated problems, and hence achieve a higher mark.


NSPC (Year 2 – 5): Mark allocations will vary depending on the exam style and questions. As a general guide, multiple-choice answers will attract one mark for each correct answer. Short answer written responses will be awarded between one to three marks, depending on the questions. Written text types will be generally given a mark out of twenty.


When will students find out their exam results?

Ngo & Sons (Year 6 – 12): Exam results will be collated and placed on our noticeboard within two weeks of the exam date. The results will enable students to compare their performance against their peers in other classes who completed the same exam. The aim of this is to motivate students to keep trying harder and excel further in their studies.


NSPC (Year 2 – 5): At the conclusion of each term, NSPC students will receive a report card detailing students’ performance across the term. The exam results will also be recorded on the report.


What happens when students cannot attend an exam?

Ngo & Sons (Year 6 – 12): In case of misadventure or illness students will be required to notify their class teacher of their absence. Additionally, they will need to organise an alternative time to take the exam within 7 days of their class having sat the exam. It is the student’s responsibility to contact their teacher to arrange for an alternate time as soon as possible.


Unexplained absences for an exam will result in a mark of zero being allocated for that particular topic. It is therefore the student’s responsibility to ensure they do not miss an exam.


The common test held in June of Years 9 and 10 are of particular importance. Students who are aware of planned absences, such as, school camp or family holidays, must notify their teacher in advance and organise to sit the exam before the rest of the grade.


NSPC (Year 2 – 5): Please notify your teacher and/or admin staff of your child’s absence and catch-up options will be recommended where possible.


How should students and parents interpret the exam results?

At Ngo & Sons, it is important to be aware that the exam mark is not as important as the ranking achieved. Our exams are much harder than that set by school, and thus it is where students are ranked relative to their peers that is most important. Improvement in studies and exams can be interpreted as moving up in student ranks and poor performance can be interpreted as a drop in ranking rather than the actual mark obtained.


NSPC (Year 2 – 5): The end of term report will provide parents with details of the student’s performance as well as the average mark of the grade.


How do students move up or down a class?

All teachers will regularly monitor every student’s progress; this includes their performance in class, exam results and homework marks. Based on this, teachers will be able to make recommendations on whether a student is performing better than their peers and should move up, or falling behind their peers and hence move down a class.


If a teacher finds that a student is learning faster than their peers, the Coordinator will liaise with the student, parent and teacher to offer the opportunity to move up a level. The student’s progress will then be monitored for the following six months to ensure they are able to cope with the new level of work. If the student’s marks are not consistent with their peers after six months, the Coordinator will reassess whether another change in class is necessary. It should be noted that the Coordinator and/or Directors reserve the right to override any requests that are deemed inappropriate to the student's education.


If a student is struggling, teachers are required to notify the Coordinator. If a student is falling behind, extra classes will be offered and student progress will be reviewed over the following three months. Parents will also be updated on their child’s progress. If the student continues to struggle, the Coordinator will then liaise with the parents and teachers to move the student to a lower level class. The student will continue to be monitored for another three months. If he/she shows no improvement, then the Centre reserves the right to cancel the student’s placement after discussion with parents.


Permission must be granted from the Coordinator or one of the Directors in order for a student to move up a class. Doing otherwise is considered a breach of our policies, resulting in expulsion from the Centre effective immediately.


Can I choose my class?

Class allocations are based on entrance exam results and class availability. This applies to our primary and high school centres.


If I join in the middle of a topic, do I have to sit the topic exam?

Ngo & Sons (Year 6 – 12): In Yes, you will still sit the topic exam. However the marks will not be recorded. Homework marks will also not be recorded if you join mid-topic.


NSPC (Year 2 – 5): Topic exams are not applicable to our primary students.


Can I choose to do one subject only?

Ngo & Sons (Year 6 – 12): Yes, students can choose to attend subjects individually.


NSPC (Year 2 – 5): No. Our GEM course is a complete package and cannot be separated.


What happens if I do not understand my homework?

Ngo & Sons (Year 6 – 12): The first 15 minutes of class will be dedicated to answering difficult homework questions. Students are encouraged to use this opportunity to ask the teacher for help.


NSPC (Year 2 – 5): NSPC offers free homework help classes. These classes are an additional class to the student’s Core (GEM) Classes. Attendance is optional. In this class the teacher will review theory and focus specifically on the homework questions. Students are also encouraged to ask homework questions at the start of their Core (GEM) lesson.


What happens if I cannot complete my homework before my next lesson?

If you cannot complete your homework, please notify your teacher before attending class (or prior to homework collection for our primary students).


If I choose to do multiple subjects, can I do them all on the same day?

Classes are arranged based on levels to maximise your learning. So you may be required to attend classes on separate days.


Can I enrol into a class higher than my grade at school?

No. Our primary and high school programs are structured so that students will always be ahead of school. For high school, our Advanced classes may be one year ahead of school and our Accelerated classes can be up to two years ahead of schoolwork. There is no need to attend a class higher than your grade at school.


What happens if I missed a lesson?

Ngo & Sons (Year 6 – 12): Please notify your teacher of your absence prior to the commencement of your missed lesson and images of theory from the missed lesson will be sent to you. If you notify the teacher after this period, the teacher will not be able to send you this information.


NSPC (Year 2 – 5): Please notify your teacher and/or admin staff of your child’s absence and catch-up options will be recommended where possible. With prior notification and discussion with the teacher and/or admin, parents or guardians may pick up homework from NSPC reception. Homework cannot be emailed to parents/students.


If I quit one subject, can my fees be transferred to the other subjects?

No, fees for different subjects are not transferrable.


If my sibling quits the Centre, can their remaining fees be transferred to me?

No. Fees from siblings are not transferrable.


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